30-day returns

If your EmberNest Heated Hoodie isn't right for you, you can return it within 30 days of delivery for a refund. The hoodie must be unworn and unwashed, with all original tags and packaging included.

Start a return by emailing us at commercialid123@gmail.com with your order number and the reason for the return. We'll reply with simple return instructions — no forms to hunt down.

Refunds

Once your return arrives at our fulfillment center, we inspect it within 3–5 business days. If everything is in order, your refund is issued to the original payment method used at checkout.

Most refunds appear on your statement within 5–10 business days after approval, depending on your bank or card provider.

Exchanges and size changes

Ordered the wrong size or want to switch between Grey and Black? Email us within 30 days of delivery and we'll set up an exchange. The first exchange is free — you only cover shipping back to us unless the item arrived damaged or incorrect.

Damaged or defective items

If your hoodie arrives damaged, or the heating panels stop working under normal use, contact us right away at commercialid123@gmail.com with a photo or short video. We'll send a replacement or a full refund — your choice — at no cost to you.

The battery pack is not included with the EmberNest Heated Hoodie. Problems with a separately purchased power bank are not covered by this policy. Heating panel defects within the first year are eligible for a free hoodie replacement.

Non-returnable items

For hygiene reasons, hoodies that have been worn or washed cannot be refunded. Insured shipping protection is non-refundable once the shipment is in transit.

Order cancellations

You can cancel an order any time before it ships by emailing commercialid123@gmail.com with your order number. Once a package is in transit, it falls under the normal 30-day return policy instead.